Air Transportation Regulations
122 Every tariff shall contain
(a) the terms and conditions governing the tariff generally, stated in such a way that it is clear as to how the terms and conditions apply to the tolls named in the tariff;
(b) the tolls, together with the names of the points from and to which or between which the tolls apply, arranged in a simple and systematic manner with, in the case of commodity tolls, goods clearly identified;
(c) the terms and conditions of carriage, clearly stating the air carrier’s policy in respect of at least the following matters, namely,
(i) the carriage of persons with disabilities,
(ii) the carriage of children,
(iii) unaccompanied minors, including those who are travelling under the carrier’s supervision,
(iv) the assignment of seats to children who are under the age of 14 years,
(v) failure to operate the service or failure to operate the air service according to schedule,
(vi) flight delay,
(vii) flight cancellation,
(viii) delay on the tarmac,
(ix) denial of boarding,
(x) the re-routing of passengers,
(xi) whether the carrier is bound by the obligations of a large carrier or the obligations of a small carrier that are set out in the Air Passenger Protection Regulations,
(xii) refunds for services purchased but not used, whether in whole or in part, either as a result of the client’s unwillingness or inability to continue or the air carrier’s inability to provide the service for any reason,
(xiii) ticket reservation, cancellation, confirmation, validity and loss,
(xiv) refusal to transport passengers or goods,
(xv) method of calculation of charges not specifically set out in the tariff,
(xvi) the carriage of baggage including the loss, delay or damaging of baggage,
(xvii) the transportation of musical instruments,
(xviii) limits of liability respecting passengers and goods,
(xix) exclusions from liability respecting passengers and goods,
(xx) procedures to be followed, and time limitations, respecting claims, and
(xxi) any other terms and conditions deemed under subsection 86.11(4) of the Act to be included in the tariff; and
(d) a policy respecting the refusal to transport a person who is less than five years old unless that person is accompanied by their parent or a person who is at least 16 years old.
- SOR/93-253, s. 2
- SOR/96-335, s. 65
- SOR/2019-150, s. 42
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