Air Transportation Regulations

122 Every tariff shall contain

• (a) the terms and conditions governing the tariff generally, stated in such a way that it is clear as to how the terms and conditions apply to the tolls named in the tariff;

• (b) the tolls, together with the names of the points from and to which or between which the tolls apply, arranged in a simple and systematic manner with, in the case of commodity tolls, goods clearly identified; and

• (c) the terms and conditions of carriage, clearly stating the air carrier’s policy in respect of at least the following matters, namely,

  • (i) the carriage of persons with disabilities,

  • (ii) acceptance of children for travel,

  • (iii) compensation for denial of boarding as a result of overbooking,

  • (iv) passenger re-routing,

  • (v) failure to operate the service or failure to operate on schedule,

  • (vi) refunds for services purchased but not used, whether in whole or in part, either as a result of the client’s unwillingness or inability to continue or the air carrier’s inability to provide the service for any reason,

  • (vii) ticket reservation, cancellation, confirmation, validity and loss,

  • (viii) refusal to transport passengers or goods,

  • (ix) method of calculation of charges not specifically set out in the tariff,

  • (x) limits of liability respecting passengers and goods,

  • (xi) exclusions from liability respecting passengers and goods, and

  • (xii) procedures to be followed, and time limitations, respecting claims.