Air Passenger Protection Regulations

Marginal note:Alternate arrangements — outside carrier’s control

• 18 (1) If paragraph 10(3)(b) or (c) applies to a carrier, it must provide the following alternate travel arrangements free of charge to ensure that passengers complete their itinerary as soon as feasible:

  • (a) in the case of a large carrier,

    • (i) a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket and departs within 48 hours of the end of the event that caused the delay, cancellation or denial of boarding,

    • (ii) if the carrier cannot provide a confirmed reservation that complies with subparagraph (i),

      • (A) a confirmed reservation for a flight that is operated by any carrier and is travelling on any reasonable air route from the airport at which the passenger is located, or another airport that is within a reasonable distance of that airport, to the destination that is indicated on the passenger’s original ticket, and

      • (B) if the new departure is from an airport other than the one at which the passenger is located, transportation to that other airport; and

  • (b) in the case of a small carrier, a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the same airport to the destination that is indicated on the passenger’s original ticket.

• Marginal note:Comparable services

  (2) To the extent possible, the alternate travel arrangements must provide services that are comparable to those of the original ticket.

• Marginal note:Higher class of service

  (3) If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier must not request supplementary payment.