Financial Consumer Protection Framework Regulations

Marginal note:Requirements

16 For the purposes of paragraph 627.49(m) of the Act, the following are prescribed requirements for the external complaints body:

• (a) it is to accept as a member any institution that makes a request to it for membership;

• (b) [Repealed, 2023, c. 26, s. 147]

• (c) [Repealed, 2023, c. 26, s. 147]

• (d) it is to inform the parties to a complaint about its terms of reference and procedures for dealing with complaints and, on request, to provide the parties with any further information and assistance that is necessary to enable them to understand the requirements of those terms of reference and procedures; and

• (e) it is to deal with complaints in a manner that affects only the parties to the complaints.

• (f) [Repealed, 2023, c. 26, s. 147]