Canadian Payments Association By-law No. 6 — Compliance

Marginal note:Complaint

• 3 (1) A member may file with the General Manager a complaint alleging that another member or non-member has committed a contravention.

• Marginal note:Requirements

  (2) A complaint shall be in writing and signed by an authorized representative of the complainant. The complaint shall contain the following:

  • (a) the name of the member or non-member involved;

  • (b) a description of the alleged contravention and the relevant facts;

  • (c) any documentary evidence supporting the complaint;

  • (d) if appropriate, the relief sought; and

  • (e) any other relevant information or arguments.