Trust and Loan Companies Act
Marginal note:Procedures for dealing with complaints
441 (1) A company shall
(a) establish procedures for dealing with complaints made by persons having requested or received products or services in Canada from the company;
(b) designate an officer or employee of the company to be responsible for implementing those procedures; and
(c) designate one or more officers or employees of the company to receive and deal with those complaints.
Marginal note:Procedures to be filed with Commissioner
(2) A company shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).
- 1991, c. 45, s. 441
- 1997, c. 15, s. 382
- 2001, c. 9, s. 545
- Date modified: