Insurance Companies Act

Marginal note:Procedures for dealing with complaints

• 604 (1) A foreign company shall

  • (a) establish procedures for dealing with complaints made by persons having requested or received products or services in Canada from the foreign company;

  • (b) designate one of its officers or employees in Canada, or an agent in Canada, to be responsible for implementing those procedures; and

  • (c) designate one or more of its officers or employees in Canada, or agents in Canada, to receive and deal with those complaints.

• Marginal note:Procedures to be filed with Commissioner

  (2) A foreign company shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).

• Marginal note:How procedures to be made available

  (3) A foreign company shall make its procedures established under paragraph (1)(a) available

  • (a) on its websites through which products or services are offered in Canada; and

  • (b) in written format to be sent to any person who requests them.

• Marginal note:Information on contacting Agency

  (4) A foreign company shall also make prescribed information on how to contact the Agency available whenever it makes its procedures established under paragraph (1)(a) available under subsection (3).