Marginal note:Procedures for dealing with complaints
573 (1) An authorized foreign bank shall
(a) establish procedures for dealing with complaints made by persons having requested or received products or services from the authorized foreign bank;
(b) designate one of its officers or employees in Canada to be responsible for implementing those procedures; and
(c) designate one or more of its officers or employees in Canada to receive and deal with those complaints.
Marginal note:Procedures to be filed with Commissioner
(2) An authorized foreign bank shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).
- 1991, c. 46, s. 573
- 1999, c. 28, s. 35
- 2001, c. 9, s. 155
- Date modified: