Canadian Computer Reservation Systems (CRS) Regulations (SOR/95-275)

Regulations are current to 2013-04-29 and last amended on 2009-06-04. Previous Versions

APPLICATION

 These Regulations apply in respect of systems that are operated in Canada for the purpose of displaying or selling air services, irrespective of

  • (a) the legal status or nationality of the system vendor;

  • (b) the source of the information used or the location of the relevant data processing centre; and

  • (c) where the air services are provided.

 These Regulations do not apply in respect of systems that are used by a carrier and its affiliates or a charterer, in their own offices and at their own sales counters, or to carrier Internet websites.

  • SOR/2004-91, s. 2.

 Nothing in these Regulations exempts any person from the operation of the Competition Act or the Personal Information Protection and Electronic Documents Act.

  • SOR/2004-91, s. 2.

 [Repealed, SOR/2004-91, s. 3]

DISPLAY INFORMATION

  •  (1) A system vendor shall ensure that all displays in a system respecting information provided by the participating carrier about the schedules, fares, rules or availability of that participating carrier meet the requirements of these Regulations.

  • (2) A system vendor shall ensure that, except in response to requests for information limited to specific carriers, these displays are comprehensive, neutral and non-discriminatory.

  • SOR/2004-91, s. 4.
  •  (1) A system vendor shall construct and order the information in the displays referred to in section 9 in a manner that is applied consistently to all participating carriers and to all city-pair markets within each display.

  • (2) In ordering the information in these displays, a system vendor shall not use any factor that relates, directly or indirectly, to carrier identity.

  • (3) A system vendor shall, in constructing and ordering flights to or from a city with more than one airport, ensure that there will be no discrimination on the basis of airport served when that city is requested as the origin or destination.

  • (4) A system vendor shall ensure that flights involving stops en route, changes of aircraft, carrier or airport or segments carried out by other modes of transportation are clearly identified.

  • (5) Subject to subsection (6), a system vendor shall include charter air services in these displays and shall clearly indicate that they are charter air services.

  • (6) Where more than one charterer is offering charter air service on the same flight in a city-pair market, a system vendor shall ensure that the service appears only once in these displays and that the charterers who are offering this service are clearly indicated.

  • (7) A system vendor shall ensure that tourism products are not included in these displays.

  • (8) A system vendor shall not create or maintain any function that automatically prefers one or more participating carriers over other participating carriers.

  • (9) Where a system vendor chooses to display, for any city-pair market, information about the schedules or fares of non-participating carriers, the information shall be displayed in the same manner for all the non-participating carriers that the system vendor chooses to display.

  • (10) A system vendor shall provide to any person, on request, the current criteria used in constructing and ordering flights for these displays and the weight given to each criterion.

  • SOR/2004-91, s. 5.