11. For the purposes of paragraph 24(1)(b) of the Act, the circumstances in which it is reasonable that communications with and services from an office or facility of a federal institution be available in both official languages are the following:

• (a) where the office or facility serves one or more entire provinces and those services are

  • (i) correspondence services,

  • (ii) toll-free long-distance telephone services, or

  • (iii) local telephone services, if the office or facility provides the same services by toll-free long-distance telephone;

• (b) where those communications and services are made available by the office or facility through an automated system accessible to the public and the communications and services are directly related to the operation of the system or consist of providing material or information that originated with the institution; and

• (c) where those communications and services are the provision in an airport, railway station or ferry terminal of signage, including information display systems with respect to aircraft, train or ferry transportation services or baggage pick-up.

• 12. (1) For the purposes of subsection 23(2) of the Act, services to the travelling public are the following:

  • (a) restaurant, cafeteria, car rental, travel insurance, ground transportation dispatch, foreign exchange, duty free shop and hotel services;

  • (b) self-service equipment, including automated banking machines and vending machines, and the provision of instructions for the use of public telephones and electronic games; and

  • (c) passenger screening and boarding services, public announcements and the provision of other information to the public, and carrier services, including counter services for tickets and check-in but excluding carrier services in respect of buses provided at railway stations or ferry terminals.

• (2) Where a service referred to in subsection (1) is provided by means of printed or pre-recorded material, such as signs, notices and menus, car rental contracts and travel insurance policies for the travelling public, the material shall be provided in both official languages.

• (3) Where a service referred to in subsection (1) is provided by means other than those referred to in subsection (2), the service shall be offered to the travelling public by such means as will enable any member of that public to obtain those services in the official language of his or her choice.

• 13. (1) Sections 1 to 4, paragraphs 5(1)(a) to (c), (e) to (j), (l), (m), (o) and (p), subsections 5(2) and (4), paragraphs 6(2)(b) and (c), subsections 7(3) and (4), section 8, paragraphs 9(a) to (c) and sections 10 and 11 shall come into force one year after the date of registration of these Regulations by the Clerk of the Privy Council.

• (2) Paragraphs 5(1)(d), (k), (n), (q) and (r), subsection 5(3), paragraphs 6(1)(a), (c) and (d), subsections 7(1) and (2) and paragraphs 9(d) and (e) shall come into force two years after the date of registration of these Regulations by the Clerk of the Privy Council.

• (3) Paragraphs 6(1)(b) and (e) and (2)(a) and (d) and section 12 shall come into force three years after the date of registration of these Regulations by the Clerk of the Privy Council.