Air Transportation Regulations (SOR/88-58)

154. An air carrier shall accept the determination made by or on behalf of a person that the person does not require any extraordinary service during a flight.

• 155. (1) Subject to subsections (2) and (3), where an air carrier accepts a person’s aid referred to in paragraph 148(1)(a), (b) or (c) for carriage and the aid is damaged during carriage or is not available to the person upon the person’s arrival at the person’s destination, the air carrier shall, without charge, immediately provide the person with a suitable temporary replacement at the person’s destination.

• (2) Where an air carrier accepts a person’s aid referred to in paragraph 148(1)(a), (b) or (c) for carriage and the aid is damaged during carriage and can be repaired promptly and adequately, the air carrier shall, in addition to complying with subsection (1), forthwith arrange for the prompt and adequate repair of the aid at the air carrier’s expense and shall return it to the person at the air carrier’s expense as soon as possible.

• (3) Where an air carrier accepts a person’s aid referred to in paragraph 148(1)(a), (b) or (c) for carriage and the aid is damaged during carriage and cannot be repaired promptly and adequately or the air carrier cannot locate the aid within 96 hours after the person’s arrival at the person’s destination and return it promptly to the person, the air carrier shall, in addition to complying with subsection (1),

  • (a) replace the damaged or lost aid with an identical one satisfactory to the person; or

  • (b) notwithstanding the limits of liability respecting goods contained in any applicable tariff, reimburse the person for the full replacement cost of the aid.

• (4) Where an air carrier provides a person with a temporary replacement aid pursuant to subsection (1), that person shall continue to have the use of that aid

  • (a) until the time the person’s aid is returned to the person, where the aid is to be repaired pursuant to subsection (2); or

  • (b) until a reasonable period for the replacement of the aid has elapsed, where the air carrier has taken steps to replace a damaged or lost aid or has reimbursed the person, pursuant to subsection (3).

156. Where an air carrier receives a complaint in respect of the terms and conditions of carriage set out in this Part from or on behalf of a person and is unable to respond to the complaint to the satisfaction of the person, the air carrier shall promptly inform the person that the person may file an application for inquiry with the Agency pursuant to subsection 172(1) of the Act and any rules made pursuant to section 17 of the Act.