144. Where an air carrier publishes a timetable,

• (a) the timetable shall reflect the service schedule filed with the Agency; and

• (b) the air carrier shall, at the time of publication, file the number of copies that are required by the Agency.

145. In this Part,

“extraordinary service”

“extraordinary service” means any service related to a disability that is not required by this Part to be provided by an air carrier or any service that is not usually provided by an air carrier; (service inhabituel)

“passenger seat”

“passenger seat” means a seat on board an aircraft that is ordinarily occupied by a passenger; (siège passager)

“person”

“person” means a person with a disability who is, has been or will be a passenger on a flight operated by an air carrier. (personne)

• 146. (1) This Part applies to an air carrier in respect of any domestic service operated by the air carrier with an aircraft that has 30 or more passenger seats.

• (2) Nothing in this Part relieves any air carrier from complying with the provisions of any safety regulations made under the Aeronautics Act.

• 147. (1) Subject to section 151, an air carrier shall provide the following services to a person, if requested:

  • (a) assisting with registration at the check-in counter;

  • (b) assisting in proceeding to the boarding area;

  • (c) assisting in boarding and deplaning;

  • (d) assisting in stowing and retrieving the person’s carry-on baggage;

  • (e) transferring the person between the person’s own wheelchair, scooter or other mobility aid and a wheelchair, boarding chair or other mobility aid provided by the air carrier;

  • (f) transferring the person between a wheelchair, boarding chair or other mobility aid and the person’s passenger seat;

  • (g) assisting the person, other than by carrying the person, in moving to and from an aircraft washroom, including assisting the person in using an on-board wheelchair where one is available;

  • (h) assisting in retrieving the person’s checked baggage;

  • (i) assisting in proceeding to the general public area or, where a person is changing to a flight of another air carrier within the same terminal, to a representative of the receiving air carrier;

  • (j) serving special meals, where available, and providing limited assistance with meals such as opening packages, identifying items and cutting large food portions; and

  • (k) inquiring periodically during the flight about the person’s needs, and attending to those needs where the services required are usually provided by the air carrier, or where the services are required to be provided by the air carrier under this Part.

• (2) When a reservation is being made for a person, the air carrier shall

  • (a) describe, if requested,

    • (i) the services that the air carrier is required, pursuant to this section and sections 148 and 149, to provide to persons and any conditions in respect of those services set out in those sections and section 151, and

    • (ii) any additional service that the air carrier provides to persons and any conditions in respect of that additional service; and

  • (b) confirm, after asking the person, which services that person requests.

• (3) Where a person requests assistance in boarding or seating or in stowing carry-on baggage pursuant to subsection (1), an air carrier may require the person to board the aircraft in advance of other passengers.